All returned items will be inspected upon arrival. After 45 days, you can no longer return the item. Return through your local UPS Ground location in over 47,000 locations. And like always, you will get your refund within 14 days of ASOS receiving the returned item. How do I return something to you from the US? To sign up for an ASOS Marketplace account, visit Sign Up > Create an Account on the ASOS Marketplace website. As long as you're not wearing your ASOS items and returning them, you will be fine. Discover ASOS shipping options in the US. Asos shares rose 28% o n ff the back of the results, with investors cheering a 13% rise in revenue and the promise that warehouse and IT issues that … OK More info. If you're not totally sold on a trend or a fit, you might just need more time to think about it. But now, if you miss that one-month window for whatever reason, you're still covered for getting a refund. There are two different ways to create an account; by entering all your details in manually or by using Facebook connect. “Bought from ASOS for practicality but ended up having so many troubles to return an item. Within the first 28 days of an Asos purchase, consumers can return the product for a full refund. This ASOS.com review aims to answer these questions for you by providing a review of ASOS.com, including a quick overview of the site and its marketplace of vintage boutiques and indie designers to help you get a better idea of what ASOS … All rights reserved. Your charges will be reversed on your credit card or sent back to your bank account, like always. For more information on returning your items, click here. If you return your item within 28 days, you will be refunded as normal. If school, your job, or family required every moment of your attention for the last month, then it's easy to forget about returning an unwanted purchase. ASOS Marketplace believes all feedback, whether good, neutral or bad, is an integral part of selling and should be used as a benchmark for how Boutiques can improve their quality and service. "We know easy returns are one of the (many) reasons you shop with us, so we’ve increased the time you can return stuff from 28 days to 45 days. You have up to 45 days to return your stuff to ASOS. Under the new rules: If you return an item within 28 days, you'll get a full refund paid to your original payment method, as you did previously. Orders placed from 01 November 2020 – 24 December 2020 can be returned up until 31 January 2021, for a full refund back to your original payment method. Hi asos how long does a refund usually take I sent something back almost a week ago and I still haven received my refund. How do I return or cancel my order? ASOS said: 'We know easy returns are one of the (many) reasons you shop with us, so we've increased the time you can return stuff from 28 days to 45 days. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. Now that shoppers have an extra 17 days to return their items, shopping at ASOS will be even more stress-free. If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. Hey, I posted off my returns to Asos about a week ago and still haven't got the 'we got it' email confirming the return...would it normally take this long? How long do I have to return my items? Your charges will be reversed on your credit card or sent back to your bank account, like always. After 28 days and up to 45 days, you will get refunded in the form of an ASOS gift e-card for the amount you spent. This means that the size and weight of the total package must not exceed the limits for that service. ASOS is very good with communication so once they have completed this returns process they will be in touch via email. annie77 Posts: 484. We provide a free of charge and hassle-free way to return your items back to ASOS within 45 days of receiving your order, including sale items. Cookie Use. Our Buying FAQs have up-to-date returns information. That's an increase from up from 28 days previously – though there's a small catch. If you don't need to pay for return shipping for a dress that doesn't end up looking like you imagined, then there is low risk for trying it. That's a win. Your return will be processed in approximately 10 working days. Orders returned after 31 January 2021 are subject to our Returns Policy – click here for more info. That is why ASOS increased its return window from 28 days to 45 days. I've never been waiting long for refunds with ASOS - maybe drop their Customer Care people an e mail and check up on it... blondiechick Posts: 1641. ASOS Returns can take up to 7 working days from the day after the date of your return, for your parcel to be delivered back to the ASOS warehouse and for it to be checked and processed. LadyLizzie Posts: 1724. Click here to find out more if you returned your item between 29 and 45 days, Contact us if you've not had an email after 10 or 21 business days, We'll send you an email when we've received your return in it's original condition, Once your return has been inspected, any refund will be automatically issued to your, Depending on your bank/ card issuer it can take up to 10 business days to be with you. This was supposed to be an ecard sent to recipient on her birthday and now is going to be 3 days late if I can get a resolution today. 2nd December 2011 09:49 How long is the ASOS delivery time? How easy are ASOS returns? we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads — way, waaay more than even the most loyal ASOS customer would order — then we might have to deactivate the account and any associated accounts," ASOS explains in its Terms and Conditions. ASOS also wants to make sure that its free returns stay sustainable for the environment. 2021 Bustle Digital Group. ASOS changed its return policy by almost doubling how long you have to return an item — but there's a small catch. On the online chat, they couldn't tell me the nearest drop-ff point; via e-mail, they put the wrong address and Hermes couldn't find my house to collect the item. However, you’ll need to return your order within 28 days of receiving it to get a full refund to your original payment method. Open 7 days a week, early until late. If you return your item between 29 and 45 days, you’ll receive an ASOS gift voucher for the amount equivalent to the price you paid for the item. If you return your item within 28 days, you will be refunded as normal. Your ASOS Marketplace account is totally different from your ASOS.com account. I just want to cancel this and never associate with ASOS again. This new ASOS policy gives you 17 extra days to weigh the scales and decide if it's worth the purchase. Forums > Off Topic > ASOS refund-how long? Asos says it will now accept returns for up to 45 days after you receive your purchase. Returns are FREE and trackable. If you return your order within 29 to 45 days of receiving it, you’ll be given a gift voucher instead. If you return an item requesting a refund within 29 and 45 days of the item being delivered to you or available for collection , we'll give you an ASOS gift voucher for the amount equivalent to the price you paid for the item. In this video I will show you how to return your product back to Asos quick and easy! A gift voucher will be issued if you've returned your item between. How long do ASOS Returns take? Everyone loves the ease of online shopping, but returning stuff can be a pain. What should I do if I haven't received my refund? Please note that some delivery options may require a printer. 7th January 2015 16:21 If you want your items returned to you, we may request that you cover the cost of the shipping. This is great for several reasons. But if you're a frequent shopper at ASOS, then you know you will put that voucher to good use. You can print a label from the carrier website by clicking the create return link. Luckily for us, one of the leading online retailers just made its return policy a lot more flexible. Another reason you might need more time is simple indecision. You can return your purchase in a few simple steps by using ReBOUND. From free Standard Shipping on all orders over $49.99 to Click & Collect and Two-Day Shipping options ASOS Marketplace operates a zero tolerance policy towards counterfeit goods and will work to ensure you are not left out of pocket. ASOS uses cookies to ensure that we give you the best experience on our website. Because of this, if ASOS notices unusual patterns, the brand can investigate and possibly take action. ASOS Marketplace encourages all Boutiques to engage with customers to resolve instances of negative feedback by rectifying the situation. Finally got an email today confirming receipt of my returns & refund will hit my bank account in the next 5-10 days...woohoo, it only took a month!! ASOS customer care keeps telling me they will get it to the correct department. There is no way of calling ASOS which makes its even more difficult. You can return any ASOS item (including sale items) for a full refund, within 28 days of receiving your original order. The new return policy gives you more time to think about your items, even if after 28 days you don't get a cash refund. To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer. "If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. ASOS aims to give all of its customers a truly frictionless experience, with an ever-greater number of different payment methods and hundreds of local deliveries and returns options, including Next-Day and Same- Day Delivery, dispatched from state-of-the-art fulfilment centres in the UK, US and Germany. Return to top In the unlikely event your item is returned in an unsuitable condition, or outside of the 45 day return policy, we reserve the right not to refund you. ASOS knows that free returns is one of the brand's many draws, and a large reason why shoppers keep coming back for new items. Once your return has been inspected, any refund will be automatically issued to your original payment method; Depending on your bank/ card issuer it can take up to 10 business days to be with you; In the unlikely event your item is returned in an unsuitable condition, or outside of the 45 day return policy, we reserve the right not to refund you. I don't have a US returns note, how do I get a new one? Return to top You may send as many returns in one package as you wish, so long as you comply with any limitations of the service chosen. If there are multiple parcels then you will need to buy a label for each parcel. But if you wait until 45 days, you won't get a money refund, exactly. As with any transaction, please use ASOS Marketplace's Feedback system to review the seller's product and service for your transaction, but please don't leave feedback until the transaction is complete. If you continue we assume that you consent to receive all cookies on all ASOS websites. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. "If you return anything within 28 days, we’ll refund you as normal… and after that (up to 45 days), you’ll now get an Asos gift voucher for the amount you spent." It shrugged off soaring costs due to the pandemic by making savings across the group, as it saw reduced returns by customers. While 28 days is a fair amount to return unwanted items, sometimes life or indecision gets in the way. And never associate with ASOS again Facebook connect if there are two different ways create! Policy towards counterfeit goods and will work to ensure that we give you the best experience our... 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